A referral is a testimonial by someone who sees value in what you have to offer. But this doesn’t happen without some intervention on your part. Four things must happen to get great referrals. The referrer must (1) recognize specific value in what you have to offer, (2) know that a referral is of value to you, (3) know to whom they should make a referral, and (4) have a reason to make the referral.
First, be clear what you want them to value. They hired you for a reason but you might want referrals in another area. Tell them specifically what skills and behaviors you want them to tell others about.
Second, clients are not mind readers. Your relationship is based on you helping them, not the other way around. Tell them you’d appreciate a referral. Most will be happy to do it if you just asked.
Third, make a list of specific people or types of people you’d like a referral to. Don’t make your clients do work to give referrals on your behalf. They can look at a list you’ve given them and think of people to whom they could make a referral that you didn’t even know existed.
Last, make it worth their while. Why would they take time and risk their reputation? Because you can provide a client’s colleagues with the same value you provided them. Like a recommendation for a great restaurant, create a desire in your client to make the referral.
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Copyright (c) 2008, Institute of Management Consultants USA
